自行轉單功能

我們很高興推出另一個 Roadrunner 新功能 !

 

在接受訂單後及提取訂單前,如你發現有需要轉走訂單,你可以自行轉單,

無需要再聯絡送遞員服務部。

 

只需跟從以下步驟,非常簡單!

(點擊放大每張圖片)

因這個新功能,由現在開始如你需要在接受訂單後及提取訂單前轉單,再無需聯絡送遞員服務部。尤其在以下情況你都應使用此功能,包括但不限於:

  1. 距離太遠;

  2. 惡劣天氣;

  3. 電單車故障;

  4. 要求更份暫停;

  5. 商店還未預備好而需要轉單(如你只想向送遞員服務部報告有關延遲,則使用報告功能),留意以下教學;

更多有關此自行轉單功能的資訊,可瀏覽以下常見問題。

Frequently Asked Questions 常見問題

English

Can I re-dispatch any order?


Yes, but only before picking up an order. However, in case you need to, we advise you to re-dispatch it as soon as possible to keep up your UTR.




Can I re-dispatch an order after picking it up?


No. After you pick up an order, it is your responsibility to deliver as swiftly as possible to ensure the best possible experience for our customers. In exceptional situations where there is a clear reason not to proceed with the delivery after having picked up the order, the Rider Service Team can help you.




How will re-dispatching an order affect me?


Redispatching an order will be considered the same way as declining it. Thus, it will affect your acceptance rate. Make sure you keep your acceptance rate high (85%) to ensure your earnings.




Can I get an order back if I re-dispatched it by mistake or I change my mind?


No, as the order will be automatically assigned to another available courier, there is no option to get it back once you have chosen to re-dispatch it.




What happens if I have stacked orders assigned?


If you have two orders assigned and have not picked up either of them, re-dispatching one will also cause the other to be redispatched. If you have two orders assigned and you have picked up the first order, you cannot re-dispatch this one anymore, but will still be able to re-dispatch the second order before picking it up, and the first one will still be yours to deliver.




Can employed couriers also enjoy this feature?


We expect full compliance from our employed couriers and therefore they are required to always deliver the orders assigned to them. We would like to give our self-employed couriers as much flexibility as possible. Therefore, this new feature is only available for self-employed couriers.




Can I use this function with the situation of vendors closed?


If an order is needed to be cancelled due to vendor closed, you should inform the Rider Service Team and your Acceptance Rate would not be affected. On the contrary, please note that your Acceptance Rate will be deducted if you use the self-redispatch function instead of notifying the Team for order cancellation.





中文

我可以自行轉走任何訂單嗎?


可以,但只限於提取訂單之前。可是,如真的有需要轉單,我們建議你盡快轉走以避免你的 UTR 過多影響。




在提取訂單後,我可以轉走訂單嗎?


不可以。當你在提取訂單後,你有責任盡快送遞該訂單,務求為顧客提供最好的外賣體驗。在個別情況下,如你有明確原因在提取訂單後而未能繼續送遞,請即刻聯絡送遞員服務部。




如我因不小心或改變主意而轉走訂單,我可以再次送遞該訂單嗎?


不可以,一旦你轉走該訂單,系統會自動委派該訂單給其他送遞員,故你未能再次送遞該訂單。




孖單情況下,自行轉單功能如何運作?


如你有孖單但 未有提取任何一張訂單,轉走任何一張訂單都會轉走另一張訂單。 如你有孖單但你 已提取第一張訂單,則不能轉走第一張訂單,但你仍可在提取第二張訂單前轉走第二張訂單,而你仍需繼續送遞第一張訂單。




自行轉單功能對我有甚麼影響?


自行轉單與拒絕訂單一樣。所以,自行轉單會影響你的接單率。請確保你的接單率維持在 85% 或以上,避免訂單服務費劃一。




受僱送遞員可以使用這功能嗎?


受僱送遞員有責任送遞任何獲派訂單。 我們希望給予自僱送遞員更多彈性,所以,此新功能只適用於自僱送遞員。




在商店已關門的情況下,我可以使用這個功能嗎?


如訂單因為商店關門而需要被取消,你需要通知送遞員服務部,你的接單率並不會受影響。 相反,如你在這個情況下使用自行轉單功能,而未有通知送遞員服務部取訂訂單,你的接單率將會下降。