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為了保障送遞員及改善顧客體驗,我們已推出新功能,以確保送遞員完成整個送遞流程後才按「已送遞」鍵。

 

01/02/2021開始,送遞員需要在訂單送到顧客地點時拍照並上載送遞證明。請留意以下事項:

 

  1. 相片必須於送遞地點拍攝,不能上載相簿中相片

  2. 該相片必須清楚顯示你已送遞至正確地點,如訂單及單位號碼。

  3. 如你已將訂單交給客人,請於交收地點拍攝該環境(需包括能辨識送遞證明的位置),如於升降機内貼上的正式文件。

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你可以跟從Roadrunner的教學上傳送遞證明及確認送遞,詳情請參考以下圖片。

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  • 送遞訂單至住宅地區

    • 將訂單送遞至客人指定的位置,並提高訂單拍照作送遞證明。照片需清晰看到1)訂單編號及 2)客人地址的門牌號碼。

  • 送遞訂單至商業地區

    • 將訂單送遞至客人指定的位置,並提高訂單拍照作送遞證明。照片需清晰看到1)訂單編號及 2)能辨別所作地的標示。

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  • 於升降機內貼上的正式文件照片

步驟:

  1. 於rider app内按“拍照” 然後拍下於升降機內貼上的正式文件照片

  2. 等待離開升降機後以及成功拍下有效送遞證明後

  3. 到收訊良好的地方

  4. 上載送遞證明及按已完成

  5. 等候下張訂單

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  • 空白照片

  • 模糊照片

  • 在任何街道上手持訂單拍照

  • ​照片只顯示包裝內的食物或其他產品

  • 其他未能確實證明的情況


​如客人表明拒絕讓你拍照,請停止並聯絡送遞員服務部。

 

如我們收到任何有關侵犯客人私隱的投訴,如拍攝客人家中情況、容貌、/或其他個人資料,我們將採取最嚴厲的措施。

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English

Encountering technical issues when uploading pictures


To solve this issue, please take a picture within the rider app and only upload the picture when you arrive at a location with a smoother connection (e.g. lobby).




In case of contactless delivery, you are requested to leave the order away from customers' doorstep (e.g. lobby)


In this case, we understand that you might not be able to show the flat number or official document in the elevator. However please make sure to capture the order code in your proof of delivery picture at the designated drop-off spot before indicating "dropped off“.




When you are not notified of uploading a Proof of Delivery before picking up and therefore unable to provide a valid Proof of Delivery picture.


Please note that we now accept the picture of the official document in an elevator as a valid Proof of Delivery. Therefore, if you have already handed the order over to the customer, please take a picture of the official document in the elevator (refer to the steps in the above section). For drop off locations without elevators, please take a picture of items that are identifiable such as road signs that show the road name of the drop off location.





中文

於上載送遞證明時遇到技術問題


請於 rider app 内拍照後,到信號較好的地方(例如大堂)上載圖片。




如客人選擇無接觸送遞並指示我將訂單放到遠離客人門前的地點(如:大堂保安桌面),我應該提供什麽送遞證明?


在這個情況下,我們明白你或未能拍下單位號碼或升降機内張貼的正式文件。但請確保送遞證明内清晰顯示到訂單號碼已送至指定地點及可識別的地點,才按「已完成」。




在完成送遞前 rider app 内沒有顯示上傳送遞證明的指示,因此我已將訂單送遞給客人,我該如何提交送遞證明?


請注意我們現在也接受升降機内的正式文件照片為有效的送遞證明。因此如你已將訂單交給客人,請跟從以上步驟提交送遞證明。如送遞地點沒有升降機,請在 rider app 内拍下能夠辨別送遞地點,例如路牌的圖片作爲送遞證明。





Frequently asked questions 常見問題

English

Encountering technical issues when uploading pictures


To solve this issue, please take a picture within the rider app and only upload the picture when you arrive at a location with a smoother connection (e.g. lobby).




In case of contactless delivery, you are requested to leave the order away from customers' doorstep (e.g. lobby)


In this case, we understand that you might not be able to show the flat number or official document in the elevator. However please make sure to capture the order code in your proof of delivery picture at the designated drop-off spot before indicating "dropped off“.




When you are not notified of uploading a Proof of Delivery before picking up and therefore unable to provide a valid Proof of Delivery picture.


Please note that we now accept the picture of the official document in an elevator as a valid Proof of Delivery. Therefore, if you have already handed the order over to the customer, please take a picture of the official document in the elevator (refer to the steps in the above section). For drop off locations without elevators, please take a picture of items that are identifiable such as road signs that show the road name of the drop off location.





中文

於上載送遞證明時遇到技術問題


請於 rider app 内拍照後,到信號較好的地方(例如大堂)上載圖片。




如客人選擇無接觸送遞並指示我將訂單放到遠離客人門前的地點(如:大堂保安桌面),我應該提供什麽送遞證明?


在這個情況下,我們明白你或未能拍下單位號碼或升降機内張貼的正式文件。但請確保送遞證明内清晰顯示到訂單號碼已送至指定地點及可識別的地點,才按「已完成」。




在完成送遞前 rider app 内沒有顯示上傳送遞證明的指示,因此我已將訂單送遞給客人,我該如何提交送遞證明?


請注意我們現在也接受升降機内的正式文件照片為有效的送遞證明。因此如你已將訂單交給客人,請跟從以上步驟提交送遞證明。如送遞地點沒有升降機,請在 rider app 内拍下能夠辨別送遞地點,例如路牌的圖片作爲送遞證明。