foodpanda 致力為客人提供最佳的送遞服務,而我們每一位送遞員都代表了 foodpanda 的形象。

以下將列出送遞紀律問題。請注意,此列表並未有詳盡列出所有問題,我們將會持續密切留意情況,如發現其他問題,我們都會作出跟進

(點擊放大圖片)

若有發現不恰當/不誠實行為,將會被視為紀律問題,營運部會作跟進,包括但不限於封鎖賬號或終止服務協議。

Tips 提示

English

Clicked-through orders


You should strictly follow the delivery procedures: Pressing “picked-up” only when you have successfully picked up the order at vendors or “completed” after you have delivered to the customer and collected the money if it is a COD order.




Wrong orders


You should make sure that the order has the receipt with the correct order code attached, verify and pick up correct orders from the vendor or hand the correct one to the customers accordingly when you have more than one order at a time. Please refer to the instructions on page "Order delivery".




Not using thermal bag


Employed couriers must use foodpanda branded thermal bags while self-employed couriers should always use a quality thermal bag during delivery for hygiene and safety reasons.




Delaying order completion intentionally


If you do not want to receive another order for some emergency matters, you can take a break by using the “on-demand break” function in Roadrunner to avoid incoming orders.




Complaints


You should follow instructions provided by the vendor staff within the premises, maintain good behaviour and attitude, show respect during interactions with every stakeholder.




Delayed COD replayment


You should return COD money before your Roadrunner account is automatically suspended by the system. Please find more details on this page: COD Submission.




Not following road safety guidelines


You should always follow road safety guideline. Please click the page for more details.




Provide misleading information


You should provide factual information to Operations Team, Rider Service Team, vendor staff and customers at all times.




Customer privacy invasion


Customers’ contact should be used for delivery purposes only. If you need to text the customer, the only acceptable channel is the Rider Customer chat available in Roadrunner.




Self-placed orders


You must not place orders while being on shifts even if it is your family members who use your account to place orders for themselves.




No show (swap shifts)


Self-employed couriers can take shifts at their own will but always make sure you can attend the shift before taking it.




Missing/Altering GPS


You must enable accurate GPS function throughout your shifts and make sure your phone is connected to the internet for smoother delivery.





中文

提早完成訂單步驟


嚴格跟從送遞指示:在商戶提取訂單後才按「已提取」、送遞訂單到客人地址時及收取有關現金(如是現金單)後才按「已送遞」,切勿擅自提早完成訂單。




錯誤訂單


確認訂單紙袋上有釘好相對應的收據,以確保你所提取的是正確的訂單,從商戶提取正確訂單及確保在送遞多於一張訂單時交收正確訂單予客人。詳情請參閱「 送遞訂單」頁面。




上線時自行下單


送遞員於上線期間 不能使用平台訂購服務,包括其家人使用同一帳號下單。




缺席(交換更份)


自僱送遞員可自由選擇更分,但提取「交換」更份前 請確保你能夠出席




沒有使用保溫袋


受僱送遞員必須使用 foodpanda 保溫袋、自僱送遞員需在更份期間 時刻使用保溫袋以確保訂單衛生及食物安全。




延遲訂單完成時間


如你因有急事而不想收到新訂單,請使用Roadrunner内「 自行更份暫停」功能,則可避免接到新訂單。




關閉或更改GPS定位


在更份期間必須開啓GPS定位功能,並確保你的電話有良好的網路令送遞過程更順暢。




投訴


送遞員應跟從商戶職員的合理指示,保持良好行為和態度,溝通時尊重客人、辦公室職員、送遞員服務部。




延遲歸還COD


在系統自動封鎖帳號前歸還現金訂單的款項(COD),詳情請參考連結: 歸還COD




沒有跟從交通安全指引


請時刻謹守道路安全指引 。點擊文章以閱讀更多。




提供錯誤資訊


於任何時候都應向營運部、送遞員服務部、商戶職員及ke'ren提供正確資訊。




侵犯客人隱私


客人聯絡資料 只作送遞用途。如你需以訊息聯絡客人,你只可使用程式內的 即時聊天室