以下的更新將會在18/09/2020 (星期五)正式推出。

重要事項

 

  1. 不會再每星期一發出COD電郵,請以Roadrunner錢包金額作準。
     

  2. 聯絡會計部的途徑將會由Telegram改爲Roadrunner内的支援。
     

  3. 如你的Roadrunner錢包金額達到以下一項條件的最高金額,你的賬號將會被自動封鎖。

歸還金額後根據以上指示通知會計部。當你的Roadrunner錢包金額低於$2,000時,

你的賬號便會自動解封,無需到辦公室處理。

交還COD金額後,你需要透過在Roadrunner建立新查詢傳送入數證明。

 

*每一次建立新查詢只能提交一張入數證明*

  1. 如何建立新查詢? 
     

  2. 打開Roadrunner程式並按目錄按鈕(畫面左上角的3條橫線)
     

  3. 選擇「支援」
     

  4. 按畫面右上角的「+」

  1. 在第一個選項選擇「COD現金單 Cash Collection

  2. 在第二個選項選擇「每日現金蒐集 Daily cash collection

  3. 在主旨欄輸入你所交還的COD金額【省略$符號】

  4. 在內容空格內輸入你入數的日期及時間
    【格式:日月年 時分(24小時)】

  5. 附加入數證明的檔案,然後按「建立」

COD 金額: $5439.5

入數日期: 2020年9月1日

入數時間: 晚上9時17分 

主旨: 5439.5

內容: 01092020 2117

備注:

  1. 每一次建立查詢只能上傳一張收據。如你有多於一張的收據,請另外建立查詢。
     

  2. 必須在查詢內選擇「每日現金蒐集 Daily cash collection」以提交入數證明。
     

  3. 你的Roadrunner錢包金額將會在你提交入數證明後2-3個工作天*内更新。
     

  4. 如未有正確提供所需資料,其處理過程或會延遲。foodpanda 並不需就送遞員提供之錯誤資料,而招致的任何損失負上任何責任。

 

*工作天= 星期一至五(公衆假期除外)

COD 金額: $3698

入數日期: 2020年9月3日

入數時間: 下午1時35分

主旨: HK$3698

內容: 03.09.2020.13.35pm

錯誤地方

主旨: HK$3698

內容: 03.09.2020.13.35pm 

改正

主旨: 3698

內容: 03092020 1335

格式錯誤

COD 金額: $2500

入數日期: 2020年10月22日

入數時間: 早上9時24分

主旨: COD

內容: COD

錯誤地方

主旨: COD 

內容: COD

改正

主旨: 2500

內容: 22102020 0924

提交無效

Frequently asked questions 常見問題

English

Why did the amount in my Roadrunner Wallet stayed the same even after I deposited the amount and submitted a ticket in Roadrunner?


1) Make sure you input the correct format while submitting the ticket 2) Finance Team will need around 2-3 working days to adjust the wallet amount




What if I deposit the COD amount on Friday and my account is being blocked during the weekend?


Finance Team will need 2-3 working days to adjust your Roadrunner wallet amount. Therefore please take this into consideration and we highly recommend couriers to deposit COD before the amount in your Roadrunner wallet reached any of the rules.




Will I still receive any email notification from the Finance Team regarding my payable amount?


To simplify the COD money return process, the Finance Team will no longer notify you of the payable amount. Instead, you can always refer to Roadrunner Wallet for the amount to be returned.




When should I return the COD money to the company?


We aim to provide a higher flexibility to couriers, therefore you can plan ahead and choose when to return COD. However if your Roadrunner wallet amount reaches either rule, your account will be suspended.




How much should I return to the company?


For the amount to be returned, you can always refer to the Roadrunner Wallet balance.




The customer gives me a different amount from what is shown in my Roadrunner, what should I do?


It is always the courier’s responsibility to politely collect money from the customers if it is a COD order. If the customer gives you a different amount when you deliver at his/her location, you should politely clarify it with the customer and at the same time inform the Rider Service Team of the situation. If the customer insists on giving you a different amount, please receive the cash and report it in Roadrunner by following the tutotial below Step by Step Illustrations The Finance Team will then follow up with your report and validate any proposed adjustment. If wrong/incomplete information has been provided, the Operations Team will follow up with compliance issues.




The amount shown on Roadrunner Wallet is different from my own calculation, what should I do?


You should always make use of the “Report” function if there is any discrepancy when you collect cash from the customer. Refer to the previous question for illustration. If you need to clarify it with the Finance Team, please create a ticket via Rider Support within Roadrunner (Select ‘Cash Collection’ → ‘E-wallet issue’).




My account is suspended, what should I do to get it unblocked?


Make a deposit and inform the Finance Team by following the above guideline. When your Roadrunner Wallet balance goes below $2,000, your account will then be automatically unblocked by the system. You DO NOT need to visit our offices to unblock your account. If you need further assistance, please create a ticket via Rider Support within Roadrunner (Select ‘Cash Collection’ → ‘Unblock/Auto-block).





中文

我還會收到會計部給我有關歸還 COD 款項通知的電郵嗎?


為簡化歸還 COD 款項程序,會計部將不會再發送有關電郵。你可以參考 Roadrunner 錢包,以獲取要退還的金額。




我應何時歸還 COD 款項?


這次更新的目的是為了提供更高彈性給送遞員,因此你可以提早計劃及決定何時歸還COD。但如果你的Roadrunner錢包金額達到任何上述條件時,帳號會被自動封鎖。




我應歸還多少 COD 款項?


有關歸還的金額,你可以參考 Roadrunner 錢包餘額。




當客人支付的金額和 Roadrunner 列明的金額不符,應如何處理?


如你正送遞 COD 訂單,你有責任有禮地向顧客收取現金。如果客人支付的金額和 Roadrunner 所顯示的金額有所出入,你應有禮地向客人解釋。與此同時,你需通知送遞員服務部以得到即時的幫助。 如客人仍然堅持支付和 Roadrunner 列明的款項不符的金額,請先收取客人現金,然後根據以下步驟在 Roadrunner 內報告相關情況:
流程步驟 會計部將會跟進你的報告及查核所報告的調整屬實與否。如發現報告不誠實或不完整,營運部將會跟進其紀律問題。




Roadrunner 錢包顯示的金額與我自己的計算有所不同,我該怎麼辦?


當你發現兩者的計算有出入,你可善用Roadrunner的「報告」功能。你可參閱上文以了解更多詳情。 如有任何差異,請透過 Roadrunner 支援提出新查詢,直接聯絡會計部(選擇「COD訂單問題」→再選擇「錢包問題」。




我的帳號被封鎖了,我該怎麼辦?


歸還金額後根據以上指示通知會計部。當你的Roadrunner 錢包金額低於 $2,000 時,你的帳號便會自動解封。無需就解鎖帳號到我們的辦公室。 如需更多協助,請透過 Roadrunner 支援提出新查詢(選擇「COD現金單問題」→再選擇「錢包問題」。




為什麼即使我歸還COD金額及提交新查詢後,我的Roadrunner錢包還沒有更新?


1)請確保你在提交新查詢時輸入正確格式。 2)會計部需大概2-3個工作天更新Roadrunner錢包金額。




如我在星期五歸還COD金額,但我的帳號在週末被自動封鎖,應如何處理?


如我在星期五歸還COD金額,但我的帳號在週末被自動封鎖,應如何處理? 會計部需大概2-3個工作天更新Roadrunner錢包金額。因此請提前計劃,我們亦建議送遞員在Roadrunner錢包金額達到上述條件前歸還金額。